Shipping & Returns Policy


Image Gear Inc. offers a 7 day refund and/or exchange for most merchandise. All returns are subject to inspection by a Manager and approval by Management only.

Any item considered for refund must be returned in as-new, unused, unopened condition. We believe strongly this policy provides maximum protection for all Image Gear Inc. customers.

Defective product may be returned to Image Gear Inc. for inspection within 7 days of purchase. Once our inspection confirms the item is defective, a replacement product will be provided at the discretion of Management and/or the manufacturer.

Refund – Terms and Conditions

When an item is approved for return, the following conditions must be met in order to process a refund:

Item must be accompanied by the original invoice
Product must be in as-new, unused, unopened condition
Item must have the original packaging and paperwork, including a clear, blank warranty card and all accessories

The total will be refunded in the fashion it was paid. If refunding is to a debit or credit card, it must be credited to the original card used to make the purchase. Cash purchases totaling more than $200 will be refunded as a Image Gear Inc. Gift Certificate or by company cheque.

Restocking Fee

If Management determines that an item is returnable but does not meet all of the terms and conditions for a standard refund, Image Gear Inc. reserves the right to charge a Restocking Fee. This fee will vary depending on the item’s condition and value; the minimum restocking fee is 10%.

Non-Returnable Items

Consumables: Image Gear Inc. cannot process a refund or exchange for consumable items, regardless of condition.

This includes, but not be limited to; Gift Cards, Bulbs, Batteries, Opened Memory Cards, Opened Software, etc.

Professional Items:

It is a strict Image Gear Inc. policy that we sell only equipment that is absolutely new (unless clearly marked otherwise). Since many of our professional products require registration at the time of purchase, please note that once a product is registered, it will not be refunded or exchanged as new. Due to the nature and value of professional equipment, Image Gear Inc. will not offer a refund or exchange on any product exceeding a Image Gear Inc. retail price of $1,000 unless approved by Image Gear Inc. management.

Special Order Product

Image Gear Inc. requires a full, non-refundable payment to be taken before the item can be ordered in. Once payment has been received and the special order placed, the order may not be cancelled for any reason. All Special Order products purchased are considered final sale and not eligible for refund or exchange unless deemed and confirmed to be defective.

Used and Refurbished Merchandise

Items may be returned within 7 days of original purchase; to qualify, items must meet the terms and conditions for standard returns as listed above, excluding packaging and item condition. Exceptions will apply to accommodate the used equipment condition at the time of sale.

Shipped Product

Items received via shipment are eligible for return 7 days from the date received. Product considered for return are subject to inspection upon arrival at Image Gear Inc. and must meet all the terms and conditions of a standard return.

Any merchandise returned via post or courier must be shipped pre-paid and only to the location it was originally shipped from. Please note that shipping costs will not be refunded unless the return is a result of an error by Image Gear Inc.

Image Gear Inc. reserves the right to refuse any return or refund of merchandise. Image Gear Inc. also reserves the right to amend or modify this policy from time to time without notice. Please check back regularly.